Legal Information
Terms of Service
Last updated: 8th September 2025
1. INTRODUCTION
Planeguard Aircraft Detailing is a trading name of Planeguard Ltd, a company registered in England and Wales with Company Number: 16587914.
In these terms of service, "we," "our," and "us" refer to Planeguard Aircraft Detailing, a trading name of Planeguard Ltd, the service provider. "You," "your," and "client" refer to the individual, business, or entity requesting or receiving our services.
Please read this document carefully prior to engaging our services. It is your responsibility to ensure you understand these terms and to raise any questions with us before making a booking. By proceeding, you confirm that you have read, understood, and agree to these terms. This does not affect your statutory rights.
2. INSURANCE AND LIABILITY
2.1 We always carry the necessary insurance required to perform aircraft detailing, cleaning and valeting services, including airside liability and employers' liability where applicable.
2.2 While we treat every aircraft with the utmost care, Planeguard Ltd cannot be held responsible for damage resulting from existing defects or fragile fittings. Any concerns will be assessed individually and handled with transparency.
2.3 As an aircraft detailing business, we do not hold a Part 145 certification from the Civil Aviation Authority. We are therefore unable to advise on mechanical defects or certify the airworthiness of any aircraft. Responsibility for mechanical soundness and airworthiness rests solely with the aircraft owner/operator.
2.4 If your aircraft presents visible damage or is deemed unsafe for us to work on, we may refuse service.
2.5 Limitation of Liability: Except as covered by our airside liability insurance, the total liability of Planeguard Ltd to the client, whether in contract, tort, or otherwise, shall not exceed the total fees paid for the specific service giving rise to the claim.
2.6 Mandatory Liability Exceptions: We do not exclude liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, where exclusion would be unlawful.
3. PRE APPOINTMENT & CLIENT INDEMNITY
3.1 To ensure a safe and thorough clean/detail/valet, we ask that all valuables and sensitive items be removed prior to our arrival.
3.2 Please ensure your aircraft is mechanically sound; we may refuse to carry out works if legal liability or health & safety hazards are present.
3.3 We will take photos of the relevant interior and/or exterior prior to commencing work.
3.4 The client agrees to indemnify and hold harmless Planeguard Ltd against all claims, losses, damages, liabilities, and expenses arising out of:
- Unsafe or unserviceable condition of the aircraft
- Failure to provide adequate access to the aircraft
- Misrepresentation of information relevant to the service
- Breach of these Terms & Conditions by the client
4. QUALITY AND SATISFACTION
4.1 At the end of each appointment, you will be invited to inspect your aircraft. If anything does not meet your expectations, you must raise this immediately while we are still on site so we can resolve it.
4.2 If you decline to inspect, or raise issues only after we leave, we cannot guarantee a follow-up. Post-visit corrections are at our discretion and may incur a call-out fee.
4.3 We will document pre- and post-service conditions via photos, and keep copies on record. By engaging our services, you consent to this data being collected in line with GDPR.
5. REFUNDS AND REVISIT TERMS
5.1 We cannot issue refunds once a service is complete, as time, labour, travel, and materials are already committed.
5.2 However, if service quality does not meet agreed standards and the fault is ours, we will revisit you at our expense.
5.3 Revisits are agreed case-by-case. If you fail to attend the follow-up inspection, terms under 4. Quality & Satisfaction apply.
6. FORCE MAJEURE
6.1 Planeguard Ltd shall not be liable or deemed in breach of contract for any delay or failure to perform services arising from events beyond our reasonable control.
6.2 Such events include, but are not limited to: extreme weather, natural disasters, strikes, airfield closures, acts of terrorism, regulatory restrictions, supply chain failures, or critical illness.
6.3 In such circumstances, we will notify you as soon as practicable and either reschedule the service or issue a refund where appropriate.
7. DELAYS AND COMPENSATION
7.1 While we aim to arrive on time, delays may occur due to weather, traffic, or operational reasons.
7.2 If we are late, we will offer one of the following (only if requested by the client):
- 15–30 minutes late: 20% refund of booking value
- 30–60 minutes late: 40% refund of booking value
- Over 1 hour late: cancellation with 100% refund, or free rescheduling
7.3 If you choose to cancel because of lateness, refunds apply only as outlined above.
8. CANCELLATIONS & RESCHEDULES
8.1 Private Clients
- Cancel more than 24 hours in advance: 100% refund
- Cancel within 24 hours but more than 6 hours before appointment: 30% refund
- Cancel within 6 hours of appointment: 0% refund (treated as a late cancellation)
- No access provided at appointment: 0% refund
- Unsafe/unserviceable aircraft: 0% refund
8.2 Reschedules (Private Clients)
- More than 24 hours' notice: free
- 24–6 hours' notice: £10 administration fee
- Less than 6 hours' notice: treated as a late cancellation (0% refund)
8.3 Charter Operators & Businesses
- At least 12 hours' notice is required to cancel without forfeiting the pre-authorisation hold
- Cancellations made inside the 12-hour window will be treated as a late cancellation and charged at 50% of the booking value
8.4 These cancellation and rescheduling terms apply only to services carried out within England and Wales. For services in Scotland, Northern Ireland, or elsewhere in Europe, separate terms shall apply and will be confirmed in writing.
9. PAYMENT TERMS
9.1 Private Owners
- Payment is due immediately upon receipt of invoice
- Payments are processed securely via Stripe's PCI-compliant systems
- Late payments will incur interest at the Bank of England base rate +8% per annum, applied daily until full settlement
- Continued failure to pay or lack of communication will result in legal action, including application to the courts for debt recovery, costs, and interest
9.2 Charter Operators & Businesses
- We may request a valid credit or debit card be securely held on file prior to work
- Pre-Authorisation via Stripe: processed via Stripe only. Planeguard Ltd never has visibility of your card details
- Capture of Payment: we will only capture payment once works are complete, and you have received our Visual Condition Report (VCR) and final invoice
- Cancellations & Refunds: in the event of valid cancellation, pre-authorisation holds will be released back to your account
10. OUR SAFETY, INSURANCE AND COMPLIANCE
10.1 All chemicals used by Planeguard Ltd are approved for use on aircraft and conform to industry specifications including Boeing D6-17487 Revision T, Airbus AIMS09-00-002, Bombardier SPSA 000245711, and others.
10.2 For each product, Certificates of Conformity (CoCs), Safety Data Sheets (SDS), and Technical Data Sheets (TDS) are available and can be provided upon request.
10.3 We maintain comprehensive Risk Assessments and Method Statements (RAMS) for all airside operations.
10.4 Planeguard Ltd is not Part-145 approved by the UK Civil Aviation Authority (CAA) and therefore cannot advise on or certify the airworthiness of any aircraft.
10.5 Our team has undergone extensive training, both theoretical and practical, including airside compliance training.
10.6 Planeguard Ltd maintains comprehensive airside liability insurance with coverage for aircraft under our care, custody, and control during service delivery.
11. GOVERNING LAW
11.1 These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.
11.2 Disputes are subject to the exclusive jurisdiction of the English courts.
12. IMPORTANT NOTICE
Please ensure you read and understand our Terms of Service before engaging in our services. By proceeding with a booking, you confirm that you have accepted these terms.
Planeguard Ltd shall not be liable for any misunderstanding arising from a failure to read or comply with these Terms of Service, where the information has been clearly set out herein. This does not affect your statutory rights.