Privacy Policy

1.1 We collect only the information necessary to process and manage your booking. This may include:

• Name and contact details (email address, phone number)
• Aircraft details (type, registration, location)
• Payment details (processed securely via Stripe)

1.2 We also retain service-related records including invoices and photographs of works carried out.

2.1 We use your personal data solely to:

• Confirm, manage, and deliver your booking
• Communicate with you regarding your service
• Issue invoices, receipts, or related documentation
• Maintain service records (invoices and photographs)

2.2 We do not use your data for marketing purposes unless you have explicitly consented.

3.1 Our lawful bases under UK GDPR are:

• Contractual necessity – processing required to provide the services you request
• Legal obligation – retaining invoices for tax and accounting compliance
• Legitimate interests – retaining service photographs for quality and record-keeping
• Consent – if you opt in to receive marketing or allow us to use photos for promotional purposes

4.1 We retain invoices and service photographs for record-keeping and legal compliance. These are stored securely.

4.2 The only card data stored is securely handled by Stripe. We never have access to your full card details.

4.3 Pre-authorisations are used only with your agreement and payments are never captured without prior service agreements and confirmation of works completed.

5.1 All payments are processed securely via Stripe, a PCI-DSS compliant provider. Alternatively for private clients, we offer a bank transfer upon issue of an invoice.

5.2 Planeguard Ltd does not have visibility of, or store, your card details at any point.

6.1 We do not sell, rent, or trade your personal data.

6.2 We only share data where necessary for service delivery, such as:

• Payment processing via Stripe
• Email communication platforms used to confirm bookings

Under UK GDPR, you have the following rights:

• Access – to request a copy of the personal data we hold about you
• Rectification – to correct inaccurate or incomplete data
• Erasure – to request deletion of your data, where legally permissible
• Restriction – to limit how we process your data
• Objection – to object to processing in certain circumstances

To exercise these rights, please contact us at: info@planeguard.co.uk.

8.1 We take appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction.

8.2 Our systems are hosted on secure platforms in compliance with industry standards.

If you believe we have not handled your data in line with our privacy policy, you can contact us at info@planeguard.co.uk.

Please ensure you read and understand our Privacy Policy prior to engaging our services. By proceeding with a booking, you acknowledge acceptance of these terms. We cannot be held responsible for any misunderstandings arising from information clearly stated in our policies.

If you have any questions regarding our terms, conditions and privacy policy, contact us at info@planeguard.co.uk — we aim to respond within 2 working days for all non-urgent queries.